F. A. Wagen
Authorized Dealer for Volkswagen
At all the sales outlets, which are open 7 days a week, customers can view and test-drive the latest Volkswagen models. Fully qualified Volkswagen-trained Sales Consultants are on hand to provide information as well as well as assist them in the purchase process. Financial and insurance services are also available for the convenience of customers.
Two of the outlets (Petaling Jaya and Sri Hartamas) are 3S centres offering sales, service and spare parts. FAW was the first Volkswagen dealership in Malaysia to open a 4S centre in February 2012. It has two such centres today which offer state-of-the-art Body and Paint (B&P) facilities at Glenmarie and JB. At these B&P facilities, re-spray and touch-up services are available along with minor and major repair services for accident damage. Only Volkswagen Genuine Parts are used and should there be warranty claims, all FAW service centres are authorized to verify and process the claims.
The largest Volkswagen Dealership in Klang Valley
All FAW service centres offer 24-hour tow truck services for customers who require them and the service centres at Glenmarie, Petaling Jaya and Skudai are approved by PIAM (the General Insurance Association of Malaysia). This means that they provide professional services that conform to the high standards set by PIAM and are periodically inspected to ensure those standards are always met.
Every service centre is open 6 days a week for the convenience of customers. Each vehicle that comes in for a service will be given a free ‘Health Check’ to ensure that everything is running perfectly. For minor service requirements, there is an Express Service which reduces waiting time. For those customers who are waiting, there is an air-conditioned lounge with Wi-Fi, refreshments, and other amenities available.
Additionally, all FAW service centres also offer Williams Car Coating services and have trained installers for adding security tinting film.
As the leading Volkswagen dealer group in Malaysia,FAW has received the following awards from Volkswagen:
And runner-ups for 2012 / 2013 Retail Qualification World Championship
Volkswagen dealer in Malaysia to receive Gold Pin Award for most outstanding contribution and dedication to the brand
Customer Satisfaction Award 2013 (Volkswagen Skudai)
Dealer Category A
in 2017 to
F. A. Wagen