FA Wagen Sdn. Bhd. (FAW) is an authorized dealer for Volkswagen vehicles in Malaysia and offers the full range of Volkswagen products and services. Since opening its first dealership in June 2007, FAW has grown its network to a total of five outlets across Peninsular Malaysia. Two are located in Selangor (Glenmarie and Petaling Jaya), one in Johor (Skudai), and two in Kedah (Alor Setar and Sg Petani).
At all the sales outlets, which are open 7 days a week, customers can view and test-drive the latest Volkswagen models. Fully qualified Volkswagen-trained Sales Consultants are on hand to provide information as well as well as assist them in the purchase process. Financial and insurance services are also available for the convenience of customers.
Two of the outlets (Petaling Jaya and Alor Setar) are 3S centres offering sales, service and spare parts (Sg Petani is 1S + 2S). FAW was the first Volkswagen dealership in Malaysia to open a 4S centre in February 2012. It has two such centres today which offer state-of-the-art Body and Paint (B&P) facilities at Glenmarie and JB. At these B&P facilities, re-spray and touch-up services are available along with minor and major repair services for accident damage. Only Volkswagen Genuine Parts are used and should there be warranty claims, all FAW service centres are authorized to verify and process the claims.
All FAW service centres offer 24-hour tow truck services for customers who require them and the service centres at Glenmarie, Petaling Jaya and Skudai are approved by PIAM (the General Insurance Association of Malaysia). This means that they provide professional services that conform to the high standards set by PIAM and are periodically inspected to ensure those standards are always met.
Every service centre is open 6 days a week for the convenience of customers. Each vehicle that comes in for a service will be given a free ‘Health Check’ to ensure that everything is running perfectly. For minor service requirements, there is an Express Service which reduces waiting time. For those customers who are waiting, there is an air-conditioned lounge with wifi, refreshment and other amenities available.
All FAW service centres also offer Volkswagen’s Mobility Guarantee Programme. With this programme, customers will be loaned a courtesy vehicle from Volkswagen Malaysia when they send their vehicles for major repair or service or there is a breakdown requiring repairs/rectification, should the duration exceed 24 hours (repairs for accidents are not included in the programme).
Additionally, all FAW service centres also offer Williams Car Coating services and have trained installers for adding security tinting film. Customers can also obtain Hills number-plate services, and various accessories to enhance the looks or performance of their vehicles.
As the leading Volkswagen dealer group in Malaysia, FAW has received the following awards from Volkswagen:
- Winner – 2011 Service Advisor Competition in the Asia-Pacific region.
- National champion and runner-ups in 2012/2013 Retail Qualification World Championship.
- First Volkswagen dealer in Malaysia to receive Gold Pin Award for most outstanding contribution and dedication to the brand.
- Best Customer Satisfaction Award 2013 (Volkswagen Skudai)